Terms of Use — thebrandmasters.co.uk

Effective date / Last updated: 5 October 2026

1. About these terms

These terms of use explain the rules for using thebrandmasters.co.uk (the Website).

The Website is owned and operated by The Brand Masters LDN Limited, a company registered in England and Wales under company number 17330288 (we, us or our).

By accessing or using the Website, you agree to comply with these terms. If you do not agree to them, please do not use the Website.

The Website is intended primarily for business users in the United Kingdom. You must use it lawfully and responsibly.

2. About the Website

The Website provides information and an enquiry facility relating to brand identity, branded merchandise and promotional products.

Descriptions of our services, products, product ranges, materials, finishes, colours, lead times, availability and imagery are provided for general information and creative illustration only. They may change and are indicative rather than contractual.

Nothing on the Website constitutes a binding offer, quotation, product specification or guarantee of availability.

3. No contract through the Website

Using the Website or submitting an enquiry does not create a contract between you and us.

Any enquiry, quotation, proposal or order will only become binding when separately confirmed in writing by us. Any resulting supply of products or services will be governed by the applicable written quotation, order confirmation and terms of sale issued or agreed by us.

Those separate contractual documents will take priority over information on the Website where there is any inconsistency.

4. Acceptable use

You may use the Website only for lawful business purposes and in accordance with these terms.

You must not:

use the Website in breach of any applicable law or regulation;
attempt to gain unauthorised access to the Website, its server, systems or connected networks;
probe, scan or test the vulnerability of the Website or any associated system;
introduce or transmit viruses, malware, ransomware, spyware or other harmful or disruptive material;
interfere with the operation, security or availability of the Website;
scrape, crawl, harvest, copy or extract Website content or data using automated tools without our prior written permission;
collect or attempt to collect information about other users without their consent;
submit bulk, unsolicited or automated enquiries;
misuse the enquiry form, WhatsApp link or any other communication facility;
impersonate another person or organisation;
submit information that is false, misleading, unlawful, defamatory, threatening, abusive or infringing; or
use the Website to send advertising, spam or other unauthorised communications.

We may restrict or suspend access to the Website where we reasonably believe that these terms have been breached or that the Website is being misused.

5. Enquiries and communications

If you submit an enquiry through the Website, the information you provide will be sent to info@thebrandmasters.co.uk.

We will consider your enquiry and may contact you about the products or services requested. We do not guarantee that we will respond to every enquiry or respond within a particular timeframe.

The Website does not provide user accounts or logins, and we do not provide a facility for you to save submissions on the Website.

You are responsible for ensuring that the information submitted is accurate, complete and suitable for us to use in responding to your enquiry. Please do not submit confidential information unless it is necessary for your enquiry.

Our Privacy Policy explains how we handle personal information submitted through the Website.

6. Intellectual property

All intellectual property rights in and relating to the Website belong to us or our licensors. This includes, where applicable:

our name, logo and branding;
the Website design, layout and structure;
text, copy and written content;
photography, illustrations, graphics and video;
product and service descriptions;
creative concepts, ideas and presentation materials; and
software and other technical content.

All such rights are reserved.

You may view the Website and print or download reasonable extracts for your own internal business reference. You must not, without our prior written permission:

copy, reproduce, republish or redistribute Website content;
modify, adapt, translate or create derivative works from it;
use it for commercial, advertising or promotional purposes;
reproduce our branding or logo;
remove copyright, trade mark or other proprietary notices; or
make the content available on another website, platform or publication.

Nothing in these terms transfers ownership of any intellectual property to you.

7. Third-party trade marks, brand assets and imagery

Any third-party trade marks, logos, names or brand assets displayed on the Website, including those appearing in a homepage client list or portfolio imagery, belong to their respective owners.

They are shown for identification, illustrative or portfolio purposes only. Their inclusion does not imply endorsement, sponsorship or a partnership beyond any work actually undertaken.

Third-party imagery may be used under licence or with permission where required. Any applicable third-party credit or attribution will be provided on the relevant Website page or in the relevant image information.

You must not copy, reproduce or reuse third-party trade marks, logos, brand assets or imagery without permission from the relevant rights holder.

8. Third-party websites and services

The Website may include links or click-through facilities to third-party websites and services, including:

WhatsApp;
Instagram; and
Facebook.

These services are operated by third parties. We do not control and are not responsible for their availability, content, security, terms of use or privacy practices.

Your use of a third-party service is subject to that service’s own terms and policies. You should review them before using the relevant service or sharing information through it.

A link or click-through facility does not amount to an endorsement or recommendation by us.

9. Website availability and content

We aim to keep the Website accurate, secure and available, but it is provided on an “as is” and “as available” basis.

To the extent permitted by law, we do not promise that:

the Website will always be available or uninterrupted;
the Website will be free from errors, defects or omissions;
content will always be complete, accurate, current or suitable for your purposes;
the Website or any associated server will be free from viruses or other harmful components; or
any particular product, service, finish, colour, lead time or availability shown will remain unchanged.

We may update, amend, suspend, withdraw or discontinue any part of the Website without notice. We may also correct or remove content where we consider it appropriate.

You are responsible for using appropriate equipment, software and security measures to access the Website.

10. Limitation of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

This includes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of any legal rights that cannot lawfully be excluded or restricted; or
any other liability that applicable law does not permit us to exclude or limit.

To the extent permitted by law, we will not be liable for any indirect or consequential loss arising from or in connection with your use of, or inability to use, the Website. This includes loss of profit, revenue, sales, business, business opportunity, contracts, anticipated savings, reputation or goodwill.

We will not be liable for loss or damage arising from reliance on information that is indicative, illustrative or non-contractual, including product descriptions, imagery, creative concepts, product ranges, finishes, lead times or availability.

Nothing in these terms excludes or limits liability relating to the supply of goods or services in a way that would be unlawful. These terms do not affect any rights or remedies that apply to consumers under applicable law, including rights under the Consumer Rights Act 2015.

If you enter into a separate contract with us for the supply of goods or services, that contract will contain the applicable provisions governing liability for that supply.

11. Changes to these terms

We may revise these terms from time to time.

The updated version will apply from the date it is posted on the Website. You should check this page periodically to review the current terms.

Your continued use of the Website after updated terms have been posted means that you accept the revised terms.

12. Privacy and cookies

Our Privacy Policy explains how we collect and use personal information.

Our Cookie Notice explains how cookies and similar technologies are used on the Website.

13. Governing law and jurisdiction

These terms and your use of the Website are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or in connection with these terms or your use of the Website, except where applicable law gives you the right to bring a claim elsewhere.

14. Contact us

If you have any questions about these terms or the Website, please contact:

The Brand Masters LDN Limited
Registered in England and Wales
Company number: 17330288
Registered office: 96 Red Clover Gardens, Lions Green Lane, Coulsdon, Surrey, CR5 2FS, United Kingdom

Email: info@thebrandmasters.co.uk
Telephone: 020 8713 3000
Website: thebrandmasters.co.uk